Client Testimonials for Be Independent Home Care
As part of our strict Quality of Service Programme (QSP) we ask our clients for their valuable feedback via questionnaires on a continuous basis. We use this information to allow us to identify areas where improvements can be made to our service or to allow those carers who contribute to the achievement of excellence to be suitably identified, and praised. The format of each questionnaire invites feedback from our client, their family, friends or advocates. The following comments have been taken from these completed Client Satisfaction forms.
” Very Professional service at all levels. We know all of our carers and regard them as our friends. Keep up the good work”
John Kernan ( Husband of Client Foxrock)
“I really appreciate the compassion, integrity and professionalism of the staff of Be Independent Home Care”
Deirdre Rennison ( daughter of client Foxrock).
“I can’t fault Be Independent Home Care in any way. Every staff member and carer I have dealt with has given service of the highest standard, I have had the pleasure of dealing with a number of the carers at this stage and everyone of them have made a huge impact in my life. They are great with my mother and she looks forward to their visits. The care they provide is second to none and I can be confident that my mother is being cared for to the highest standard when they are in my home. I would highly recommend this company and wish to thank them for the excellent service they have provided to me and my mother.”
Simon Murphy ( Son of Client Blackrock).
“From the moment we met care manager Alice Lucey, we felt that our mother would be in excellent hands with Be Independent Home Care. The care assistants have been wonderful, unfailingly kind and courteous to Mum whilst helping her with a range of tasks. Being able to rely on a professional and compassionate team of carers has been a huge help to both Mum and the wider family. A heartfelt Thank You”
Mrs. Patricia Mc Carthy ( Sutton)
“We would be lost wothout the carers.They are now our friends”
Mr Patrick. E. Ryan( Client Blackrock)
“Really pleased with the level of care Be Independent offer our Mum”
Mary Mc Kenna, daughter of client Killiney.
“When mum came out of hospital after a long stay her doctors felt she wouldn’t be able to manage at home on her own and suggested we look for a nursing home. As far as mum was concerned there was no way she was going to a nursing home, she wanted to be at home. Alice and her fantastic staff at Be Independent Homecare have enabled her to stay in her home. They’re kind, genuinely concerned for her welfare, flexible with the level of daily support she gets, they’ll take her shopping, to appointments, do house chores or just keep her company. We get feed back regularly so we know how she’s managing and if she’s not alright, we know what’s she up to ….it’s piece of mind when it’s not possible to drop into her everyday. Would I recommend Alice and her team? Absolutely with no hesitation”
AnnMarie, daughter of client Stillorgan
“To all at Be Independent Homecare Ltd, I’m not sure how to express our gratitude to you for the support you gave to us, and for the gentleness, kindness, dignity, and respect with which you cared for Carmel. Honestly, you couldn’t have cared for her better if she was your own loved one and we literally wouldn’t have made it through the last two and a half years without you”
Geraldine, Niece of a much loved client who passed away.
“My family engaged Be Independent Homecare, when my mother needed extra care. From my first contact with the manager for my mother’s area, we were re-assured by the way they engaged with my mother with kindness and respect. The carer’s were punctual, hard-working, kind and patient. Daily reports were filled in for our information and there were regular inspections and an additional external inspection. I cannot recommend Be Independent highly enough”
Fiona Nolan, Ballsbridge (Clients daughter).
“I was absolutely delighted with the service provided by Be Independent during the last few weeks of my grandmothers life. From the first time I contacted Be Independent I was filled with confidence that my grandmother was in the hands of kind and skilled professionals. I have rarely been so impressed with a company as I was with Be Independent, and I am safe in the knowledge that my grandmother’s last days were as comfortable as they could have been.”
Fiachra Lennon, Dublin 8 (Clients Grandson).
“Thank you for the great service provided by “Be Independent”. The care given to my mum in her final weeks was second to none. I certainly will recommend you to anyone else who may need carers”.
Clare (Clients daughter).
“We found Be Independent Homecare last October when it became clear that my Aunt whose cognitive ability had deteriorated significantly, needed some help. From the first meeting the day after we contacted them, we have found them to be professional, proactive and reassuring. They have taken ownership of my Aunt’s care and have helped guide us through the various issues that have come up. Their carer who has turned up every day without fail is also extremely competent and kind. I would have no hesitation in recommending them to anyone with care needs. In fact I have already done so”.
Geraldine (Clients’ niece).
“Care is provided to me in a way which maintains and protects my privacy and dignity at all times.
“I have always been extremely independent and so deciding to opt for home care support was a big decision for me. I must say the support I receive is invaluable in helping me retain my independence on my terms!”
“Be Independent Home Care were recommended to me by a friend and I must say they have really lived up to the recommendation. The last few months have been a real strain on our family and the care team have really helped by being an invaluable support to my husband”
“All of the carers who have taken care of my Aunt have been so dedicated and well qualified. I would not hesitate to recommend Be Independent Home Care for anyone requiring home care assistance.” –
“The carers showed such kindness and understanding. They were excellent”.
“I am really happy with the carer allocated to me, she shows kindness and understanding towards me at all times”. –
“Be Independent staff who call to the home are excellent and very friendly”. –
Patricia, daughter of client Dun Laoghaire.
“I am very pleased with the care my sister gets and the carers are lovely and very helpful”. –
Sheena, sister of client Clontarf.